Shipping Policy | Makeeys Opticals Kenya, USA & International

At Makeeys Opticals, we make shopping for optical frames, prescription glasses, sunglasses, and eyewear accessories convenient, whether you are in Nairobi, elsewhere in Kenya, the United States (USA), or another international destination.

We are committed to processing your order carefully and delivering your eyewear as efficiently as possible.

This Shipping Policy explains our order processing procedures, delivery timelines, shipping methods, and international delivery conditions.

1. Shipping Destinations

Makeeys Opticals serves customers in:

• Nairobi, Kenya: Same-day delivery for eligible orders.

• Other locations in Kenya: Delivery is available, with timelines depending on your location and the courier service.

• United States (USA): International express shipping through DHL or Aramex.

• Other international destinations: Express shipping through DHL or Aramex, subject to destination coverage and courier availability.

Our aim is to make ordering optical frames and prescription glasses online simple and convenient for customers in Kenya and worldwide.

2. Same Day Delivery in Nairobi, Kenya

Customers placing eligible orders within Nairobi can enjoy same day delivery.

To qualify for same-day delivery, your order must be confirmed and processed early enough for our team to arrange delivery on the same day.

Delivery timing depends on your location, product availability, order confirmation, and courier availability.

Orders placed late in the day, on public holidays, or during periods of exceptionally high demand may be delivered the next business day.

Please provide an accurate delivery address and an active phone number so our delivery team or courier can contact you when necessary.

Additional delivery charges may apply depending on your location within Nairobi. Any applicable delivery fee will be communicated during checkout or before your order is confirmed.

3. Delivery to Other Locations in Kenya

We also accept orders from customers outside Nairobi, subject to delivery availability.

Delivery timelines depend on the destination, courier service, order processing, and local delivery conditions.

Where same-day delivery is unavailable, our team will communicate the applicable delivery arrangements and estimated timeframe.

Customers ordering optical frames, prescription glasses, sunglasses, and eyewear accessories should ensure their contact information and delivery details are correct before completing checkout.

Shipping fees will be displayed at checkout where supported or communicated before the order is confirmed.

4. USA and International Express Shipping

Makeeys Opticals offers international express shipping to the United States and other supported destinations using trusted courier services such as DHL Express and Aramex.

Estimated delivery time: 3–7 business days for eligible international express shipments, including deliveries to the USA.

Delivery times are estimates and generally apply after an order has been processed and dispatched. Actual transit times may vary depending on the destination, courier availability, customs clearance, public holidays, and other circumstances outside our control.

Some destinations may require additional delivery time or may not be covered by the selected courier service.

We will confirm the available shipping option and applicable charges for your destination where necessary.

5. Order Processing and Dispatch

Orders are processed after the required order details have been received and payment has been confirmed, unless another arrangement has been agreed upon.

Before dispatch, we may verify your order details, product availability, delivery address, and prescription information where applicable.

Prescription glasses that require customised lenses may need additional preparation time before dispatch. The international delivery estimate begins once the order is ready and has been dispatched.

We will provide order or shipping update