Terms of Service | Makeeys Opticals Kenya & USA

Last Updated: 15 October 2026

Welcome to Makeeys Opticals, your online destination for stylish optical frames, prescription glasses, sunglasses, and eyewear accessories. We serve customers in Kenya, the United States (USA), and other international destinations where delivery is available.

These Terms of Service explain the conditions for browsing our online optical store, ordering eyeglasses online, purchasing prescription eyewear, and using our website.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Makeeys Opticals

Makeeys Opticals is an online eyewear store offering optical frames, prescription glasses, sunglasses, clip-on glasses, children's eyeglasses, and optical accessories.

Whether you are shopping for optical frames in Kenya, prescription glasses in the USA, fashionable eyeglasses for everyday wear, or eyewear accessories, we aim to make finding your preferred eyewear simple and convenient.

We serve customers in Kenya and offer international delivery to supported destinations, including the United States.

Throughout these Terms of Service, “Makeeys Opticals,” “we,” “us,” and “our” refer to our business. “You” and “your” refer to customers and visitors to our website.

2. Using Our Online Eyewear Store

By using the Makeeys Opticals website, you agree to:

• Provide accurate information when placing an order for optical frames or prescription glasses.

• Use our website for lawful purposes.

• Submit genuine orders and valid payment information.

• Keep your contact and delivery details accurate.

• Avoid activities that may damage, disrupt, or interfere with our website.

We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, payment issues, product unavailability, or incorrect product pricing, subject to applicable law.

3. Optical Frames, Prescription Glasses, and Product Information

Makeeys Opticals offers a range of eyewear products, including:

• Women's optical frames and prescription glasses.

• Men's eyeglasses and optical frames.

• Clip-on glasses for men and women.

• Children's optical frames.

• Sunglasses and fashion eyewear.

• Prescription lenses and optical accessories, where offered.

We aim to provide accurate product descriptions, photographs, prices, and specifications. However, colours and finishes may appear slightly different depending on your screen, lighting conditions, or product variations.

Unless a listing specifically states otherwise, an optical frame is sold without prescription lenses. Please check the individual product description to confirm what is included in your purchase.

Customers shopping for eyeglasses online in Kenya, the USA, or other supported markets should review the product details carefully before placing an order.

4. Prescription Eyewear and Customer Responsibilities

When ordering prescription glasses from Makeeys Opticals, you are responsible for providing accurate prescription details and any required lens measurements.

Please ensure that your prescription is current and that the information submitted matches the requirements for your chosen lenses.

We may contact you to confirm prescription details or clarify information before processing your order.

Makeeys Opticals sells eyewear products and does not replace the services of a qualified optometrist or other eye-care professional. We recommend consulting a qualified professional for eye examinations, prescription advice, and concerns about your vision.

If your prescription glasses cause unexpected discomfort or vision difficulties, seek advice from an appropriate eye-care professional.

5. Orders and Order Confirmation

After placing an order for optical frames, sunglasses, or prescription glasses, you may receive an email or other notification confirming that we have received your order.

An order acknowledgement does not necessarily mean the order has been accepted or dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including cases involving stock shortages, pricing errors, payment failures, or suspected fraudulent activity.

If we cancel an order after receiving payment, we will arrange an appropriate refund in accordance with our refund policy and applicable law.

Please check your selected frame, lens specifications, quantity, delivery address, and contact details before completing your purchase.

6. Prices, Currency, and Payments

Product prices will be displayed on our website at the time of purchase. Depending on your location and store settings, prices may be displayed in Kenyan shillings (KES), US dollars (USD), or another supported currency.

Available payment methods will be shown during checkout.

Prices and promotions may change without prior notice, but changes will not ordinarily affect orders already accepted, subject to applicable law.

Customers in Kenya, the USA, and other international markets may be responsible for applicable delivery fees, customs duties, import taxes, or other charges imposed by the destination country.

Any currency conversion, international transaction fee, or payment-processing fee charged by your bank or payment provider may be subject to that provider's terms.

7. Shipping and International Eyewear Delivery

Makeeys Opticals serves customers in Kenya and offers delivery to the United States and other international destinations where shipping is available.

Delivery times depend on the destination, product availability, order preparation, courier services, customs clearance, and other circumstances beyond our reasonable control.

Customers ordering prescription eyewear or optical frames should provide a complete and accurate shipping address and a valid contact number.

International orders may be subject to customs inspections, import duties, taxes, or additional delivery requirements. Customers are responsible for charges imposed by their destination country where applicable and legally permitted.

If your eyeglasses, optical frames, or accessories are delayed, arrive damaged, or appear to be missing, please contact us with your order number so we can investigate and assist under our applicable policies.

Please refer to our Shipping Policy for further information about delivery options, estimated delivery times, and shipping charges.

8. Returns, Exchanges, and Refunds

We want customers shopping for optical frames and prescription glasses from Makeeys Opticals to have a positive experience.

Returns, exchanges, and refunds are subject to our Refund and Returns Policy and applicable consumer protection laws.

Prescription glasses made to individual specifications may have different return or exchange conditions from standard optical frames and accessories. Any applicable restrictions will be explained in our refund policy and will not override mandatory legal rights.

If you receive the wrong item, a defective product, or eyewear damaged during delivery, contact us promptly with your order details and photographs where appropriate.

Please contact our customer support team before returning any product so we can explain the next steps.

9. Eyewear Care and Product Use

To help protect your optical frames, prescription glasses, and sunglasses, follow the care instructions provided with your product.

Avoid exposing eyewear to excessive heat, unsuitable cleaning chemicals, or rough handling that may damage the frames or lenses.

We are not responsible for damage caused by misuse, accidents, or unauthorised modifications, except where responsibility cannot legally be excluded.

Any applicable product warranty will be subject to its stated conditions and applicable law.

10. Discounts and Special Offers

Makeeys Opticals may offer discounts, promotions, and special deals on selected optical frames, prescription glasses, sunglasses, and accessories.

Promotional offers may have expiry dates, product exclusions, stock limits, or additional conditions.

Unless expressly stated otherwise, promotions cannot be combined. We reserve the right to correct errors or modify offers as permitted by applicable law.

11. Intellectual Property and Website Content

All content on the Makeeys Opticals website, including product images, descriptions, graphics, logos, designs, and branding, belongs to Makeeys Opticals or the relevant rights holders unless otherwise stated.

You may not reproduce, copy, distribute, or commercially use our website content without permission, except where permitted by law.

12. Third-Party Services

Our online optical store may use third-party services for payment processing, website analytics, shipping, customer communication, and other business functions.

Third-party providers may operate under their own terms and privacy policies. We are not responsible for independent third-party services except where applicable law provides otherwise.

13. Limitation of Liability

To the extent permitted by law, Makeeys Opticals is not liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these terms excludes or limits any liability, warranty, consumer right, or remedy that cannot legally be excluded or limited under the laws that apply to your purchase.

We also cannot guarantee that our website will always operate without interruptions, technical issues, or temporary unavailability.

14. Privacy and Customer Information

We collect and use relevant customer information to process orders, deliver eyewear, provide customer support, manage payments, and improve our services.

This may include your name, email address, telephone number, delivery address, order history, and prescription information where needed to fulfil an order.

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Please read our Privacy Policy to understand how your information is collected, used, stored, and protected when you shop for prescription glasses and optical frames online.

15. Changes to These Terms of Service

We may update these Terms of Service to reflect changes in our products, online store, business operations, or legal requirements.

The latest version will be published on this page with its updated date. Your rights under applicable law will remain unaffected.

16. Governing Law and Consumer Rights

These Terms of Service are governed by the applicable laws of Kenya, subject to mandatory consumer protection and other legal requirements that may apply in the United States or your country of residence.

Nothing in these terms is intended to remove consumer rights that cannot legally be waived.

Disputes will be handled by the appropriate courts or dispute-resolution bodies with jurisdiction under applicable law.

17. Contact Makeeys Opticals

For questions about your order, prescription glasses, optical frames, shipping, returns, or other services, please contact us using the details below.

Business Name: Makeeys Opticals

Website: makeeysopticals.com

Customer Support Email:  makeeysopticals@gmail.com

Business Address: HH Towers Moi Avenue Nairobi Kenya 2nd Floor  Shop S11

We are committed to making your eyewear shopping experience straightforward, convenient, and reliable, whether you are purchasing optical frames in Kenya, prescription glasses in the USA, or eyewear accessories from another supported destination.

Thank you for choosing Makeeys Opticals for your eyewear needs.